by Fred Cadena | Apr 11, 2023 | CRM, Digital Transformation
Working in the digital & customer experience world for more than 25 years, I’ve seen my fair share of CRM platforms other than Salesforce. On a recent trip to New York, I visited the Museum of Failure. As I continued to reflect on my visit, I couldn’t help... by Fred Cadena | Mar 28, 2023 | Digital Transformation, Insurance, Trends
Understandably we tend to focus on banking & lending trends at the Banking on Disruption Podcast, but the same trends and lessons often apply equally to the insurance space as well. I recently published a whitepaper discussing the 5 trends driving digital...